Windows hosting and ASP.NET hosting in UK

How to restore a db

admin — Thu, 01 Jul 2010 11:04:49 +0000

restoredb

Dotentpanel tutorials

admin — Sat, 01 May 2010 20:52:12 +0000

How to add peer account
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Application installer
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Uptime Guarantee

admin — Thu, 15 Apr 2010 11:08:35 +0000

Uptime Guarantee

If your web site downtime is more than a cumulative of .72 hours per month, we will credit the amount of downtime over .72 hours to your next hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.99% of the time per month. We feel a safety net of .01% each month allows us time for repairs and unforeseen events that may arise.

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time by sending an email to support@aspnethosting.co.uk . For security, the body of this email must contain your account number, the dates and times of the unavailability of your website, and any such other customer identification. Credits will usually be applied within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

Restrictions

Credits shall not be provided to you in the event that you have any outage resulting from:

(1) scheduled maintenance as posted from time to time at our customer service portal;

(2) your behavior or the performance or failure of your equipment, facilities or applications;

(3) circumstances beyond Aspnethosting.co.uk’s reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration/transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site;

TOS

admin — Mon, 28 Dec 2009 21:47:46 +0000

This Agreement is between aspnethosting.co.uk with its principal office at вЂњaspnethosting.co.ukвЂќ and the person (individual or legal person) whose signs aspnethosting.co.ukвЂ™s service order and set up form incorporating this Agreement by reference. This Agreement governs CustomerвЂ™s use of aspnethosting.co.uk Web hosting service.

1. Services.

Subject to the terms of this Agreement, and contingent on CustomerвЂ™s satisfaction of aspnethosting.co.ukвЂ™s credit approval requirements, aspnethosting.co.uk agrees to provide the web hosting services described in the Order for the fees stated in the Order.

2. Term.

The initial service term of the Agreement shall begin on the date that aspnethosting.co.uk generates an e-mail message to Customer announcing the activation of the CustomerвЂ™s account and shall continue for the number of months stated in the Order. Upon expiration of the Initial Term, this Agreement shall automatically renew for up to three successive renewal terms of the same length as the Initial Term unless aspnethosting.co.uk or Customer provides the other with written notice of non-renewal at least thirty (30) days prior to the expiration of the Initial Term or then-current Renewal Term, as applicable. The Initial Term and any Renewal Term may be referred to collectively in this Agreement as the вЂњTerm.вЂќ

3. Payments.

(a) Fees.

Fees are payable in advance on the first day of each billing cycle. CustomerвЂ™s billing cycle shall be monthly or annually as indicated on the Order, beginning on the Service Commencement Date. aspnethosting.co.uk may require payment for the first billing cycle before beginning service. If the Order provides for credit/debit card billing, Customer authorizes aspnethosting.co.uk to bill subsequent fees to the credit/debit card on or after the first day of each successive billing cycle during the Term of this Agreement; otherwise aspnethosting.co.uk will invoice Customer via electronic mail to the Primary Customer Contact listed on the Order. Invoiced fees may be issued on or before the 1st day of each billing cycle, and the fees shall be due on the 14th day following invoice date, but in no event earlier than the first day of each billing cycle.

AUP

admin — Mon, 28 Dec 2009 21:36:56 +0000

Acceptable Use Policy (Terms and Conditions)

All users of Aspnethosting.co.uk services, and all customers upon signing up for Aspnethosting.co.uk services, agree to comply with Aspnethosting.co.uk’s Acceptable Use Policy (AUP). The spirit of the AUP is to ensure customers are using Aspnethosting.co.uk’s services with due regard to the rights of other Internet users and in conformity with the requirements of Aspnethosting.co.uk’s network environment. The AUP are not exhaustive and Aspnethosting.co.uk reserves the right to add, delete, or modify any provision of its AUP at any time without notice, effective upon posting of the modified AUP to our site. Any complaints about a customer’s violation of the AUP should be sent to

Server Resources

Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources) will be given the option to either pay additional fees (which will depend on the resources required), reduce the resources used to an acceptable level, or upgrade its service to a virtual private server. Aspnethosting.co.uk will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting and E-Commerce account deemed to be adversely affecting server performance or network integrity will be shut down without prior notice.

CGI Scripts

Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. Aspnethosting.co.uk does not permit CGI script sharing with domains not hosted by Aspnethosting.co.uk.

Chat Rooms

Aspnethosting.co.uk does not allow Web Hosting and E-Commerce customers to install their own chat rooms. Chat rooms tend to require significant system resources and therefore cannot be permitted as an account option. However, for a small charge, Aspnethosting.co.uk provides Java chat rooms that meet most users’ needs and run without hindering system performance.

Background Running Jobs and Cron Jobs

Aspnethosting.co.uk will allow programs to run in the background. These programs will be considered on an individual basis, most control panels we offer allow scheduled/cron jobs to be setup.

IRC

Aspnethosting.co.uk does not allow IRC or IRC bots to be operated by Web Hosting and E-Commerce customers.

Services

Aspnethosting.co.uk’s services include, but are not limited to:

any act of preparing, setting up, connecting, maintaining, terminating, or reconnecting customers’ account (including all billing data and the space on the particular Web server that Aspnethosting.co.uk provides to customers);

any use by customers, or any access provided to customers by Aspnethosting.co.uk, of computing, telecommunications, software, information, hardware, and equipment;

any act, or provision of any service, by Aspnethosting.co.uk to customers, related to web hosting and domain name registrations (including server usage and technical support), regardless of duration and whether paid for or not;

any provision by Aspnethosting.co.uk to customers, of any space, Internet connectivity, or electrical power;

any access or use related to the Aspnethosting.co.uk’s web site, including the web site itself;

any other service mentioned in this policy;

any other service provided by Aspnethosting.co.uk to customers, whether used or not;

any other Aspnethosting.co.uk services that are used by customers, whether offered or provided by Aspnethosting.co.uk to customers.

Ownership of Website

The legal owner of customers’ web sites and accounts with Aspnethosting.co.uk will be the individual or organization whose name is listed in Aspnethosting.co.uk’s database as the owner. Customers will fully cooperate with and abide by any and all of Aspnethosting.co.uk’s security measures and procedures in the event of any dispute over ownership of customers’ web sites and accounts with Aspnethosting.co.uk.

Cost of hosting

All resellers must charge for costs of hosting, we do not allow FREE hosting to be hosted on our servers. Anyone who is offering free hosting on their websites will be asked to remove this, or be suspended from our reseller services.

Website Content

All websites must not contain:

Waraz content, MP3’s of copyrighted music, Movie downloads, Pornographic content nor any illegal content nor content that maybe found harmful towards other people.

Illegal Use

Aspnethosting.co.uk servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Aspnethosting.co.uk services, all Aspnethosting.co.uk customers certify that they and/or the organization they represent in procuring services from Aspnethosting.co.uk are not, nor have been designated, a suspected terrorist; are not owned or controlled by a ’suspected terrorist’; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto.

Email Services

As apart of shared and reseller hosting, we offer all clients a mail server. The max emails that can be sent out in any single hour is 300 from a domain. For windows hosting customers, all emails from deleted items will be deleted 15 days, Sent Items 30 days, inbox 60 days and spam folder 7 days. however these default settings can be changed. The maximum number of mailbox’s that can be created on a single domain name is 150 mailbox’s. Each email sent must have 50 or less recipients. The total email allowance per domain name is 1024mb. this means all mailbox’s together must not exceed 1024mb, however we can increase this to 2048mb if proven more space is needed, this is on a per domain basis.

Spamming

Sending unsolicited bulk and/or commercial messages over the Internet (known as “spamming”) is prohibited, regardless of whether or not it overloads a server or disrupts service to Aspnethosting.co.uk’s customers. The term “spamming” also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a Aspnethosting.co.uk server, and selling or distributing software (on a web site residing on a Aspnethosting.co.uk server) that facilitates spamming. Violators will be assessed a fine and will face immediate suspension. Aspnethosting.co.uk reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

Mass Mailing

Mass mailing / mailing lists is not allowed on Aspnethosting.co.uk shared hosting servers, a dedicated mass email server can be provided with the use of unlimited SMTP. Anyone who sends mass mail and is found to of caused issues to Aspnethosting.co.uk service or IP repuation will be given a fine and have the domain name suspended.

Those who are found to be sending masses of spam emails will be given a flat fine of £30.00 to cover administration time for Aspnethosting.co.uk to physically remove the emails from our spool. Any email spam /bulk user that causes IP black listings will be given a fine of £100.00. Any user that causes complaints from other companies, for example spamcop, aol, yahoo etc will be given a fine of £50.00 to cover administration fee’s for Aspnethosting.co.uk to advise the companies the reasons why the spam was sent.

System and Network Abuse

Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Database Usage / Abuse

If your database is found to be abusing our servers ie too many connections causing our servers to go down, your database will immediately be suspended. If your website is not closing database connections and your website causes sleeping connections eventually causing high usage to our database server, then your database will be suspended. A £35.00 administration fee applies to unsuspend any database from our server.

Viruses and Other Destructive Activities

Use of Aspnethosting.co.uk’s services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Aspnethosting.co.uk’s services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.

Virus’s Uploaded to Websites

If your website contains a virus or a virus has been uploaded by the website owner or if the website is hacked in anyway, our system will automatically attempt to clean the virus, if this does not happen our system will then attempt to delete the virus. If the virus can not be deleted and several viruses are uploaded your domain name will be suspended from our hosting. You would then need to pay an administration fee of £10.00 to have the domain name re-enabled.

Adult Content

Some adult content is allowed, we allow nudity however pornographic images, videos and pornographic websites are not allowed.

Child Pornography

The use of Aspnethosting.co.uk’s services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. Aspnethosting.co.uk is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.

Privacy

Aspnethosting.co.uk is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Aspnethosting.co.uk urges its customers to assume that all of their on-line communications are insecure. Aspnethosting.co.uk cannot take any responsibility for the security of information transmitted over Aspnethosting.co.uk’s facilities.

Customer Responsibility

Customers are required to use the Aspnethosting.co.uk network responsibly. This includes respecting the other customers of Aspnethosting.co.uk. Aspnethosting.co.uk reserves the right to suspend and/or cancel service with any customer who uses the Aspnethosting.co.uk network in such a way that adversely affects other Aspnethosting.co.uk customers. While Aspnethosting.co.uk may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, Aspnethosting.co.uk does not monitor its customers’ communications or activities to determine whether they are in compliance with the AUP. However, when Aspnethosting.co.uk becomes aware of any violation of the AUP or other user agreements, Aspnethosting.co.uk may take any action to stop or correct such violation, including, but not limited to, denying access to Aspnethosting.co.uk’s services and equipment or to the Internet. In addition, Aspnethosting.co.uk may take action against a customer or a customer of such customer because of the activities of such customer. Aspnethosting.co.uk anticipates that customers who offer Internet services will cooperate with Aspnethosting.co.uk in any corrective or preventive action that Aspnethosting.co.uk deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Aspnethosting.co.uk policy and Aspnethosting.co.uk reserves the right to take any such action even though such action may affect other customers of the Aspnethosting.co.uk customer.

Actions taken by Aspnethosting.co.uk

The failure by a customer to meet or follow any of the AUP is grounds for account deactivation. Aspnethosting.co.uk will be the sole arbiter as to what constitutes a violation of the AUP. Aspnethosting.co.uk reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When Aspnethosting.co.uk becomes aware of an alleged violation of its AUP, Aspnethosting.co.uk will initiate an investigation. During the investigation, Aspnethosting.co.uk may restrict a customer’s access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Aspnethosting.co.uk may, at its sole discretion, restrict, suspend, or terminate a customer’s web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Aspnethosting.co.uk will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the AUP if it is illegal, irresponsible, or constitutes disruptive use of the Internet. Aspnethosting.co.uk does not issue credits for outages incurred through service disablement resulting from AUP violations. Violators of the policy are responsible, without limitations, for the cost of labour to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Aspnethosting.co.uk.

Disk Usage

Disk usage included with Aspnethosting.co.uk hosting plans includes disk space for databases and email.

Limit Over usage

If you go over your disk space they will be a charge of £10.00 per 1GB daily fee applied to your account.
If you go over your bandwidth allowance they will be a charge of £1.00 per 1GB daily fee applied to your account.

Indemnification

Aspnethosting.co.uk customers agree to protect, defend, hold harmless, and indemnify Aspnethosting.co.uk, any third party entity related to Aspnethosting.co.uk (including, without limitation, third party vendors), and Aspnethosting.co.uk’s executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and co-subsidiaries with the same parent company as Aspnethosting.co.uk, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer’s use of Aspnethosting.co.uk’s services.

Disclaimer

The Aspnethosting.co.uk service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Aspnethosting.co.uk expressly disclaims any representation or warranty that the Aspnethosting.co.uk service will be error-free, secure or uninterrupted. No oral advice or written information given by Aspnethosting.co.uk, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Aspnethosting.co.uk and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Termination for Bankruptcy or Insolvency

If a customer becomes insolvent or any bankruptcy petition is filed by the customer, or any third party against the customer, Aspnethosting.co.uk may immediately terminate provision of Aspnethosting.co.uk’s services to the customer without prior notice or penalty. Such customer consents to the grant of relief from any automatic stay of proceedings against Aspnethosting.co.uk in such event.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO THEORY OF LAW OR EQUITY, WILL Aspnethosting.co.uk (INCLUDING, WITHOUT LIMITATION, Aspnethosting.co.uk’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME PARENT COMPANY AS Aspnethosting.co.uk, AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING Aspnethosting.co.uk’S SERVICES, BE LIABLE FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUES DECREASE, EXPENSE INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR Aspnethosting.co.uk SERVICES, OR ANY OTHER LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT DAMAGES OF ANY KIND ARISING OUT OF ANY USE OF, OR ANY INABILITY TO USE, ANY Aspnethosting.co.uk SERVICES EVEN IF Aspnethosting.co.uk HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Aspnethosting.co.uk’S TOTAL CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES, RELATED TO THE AUP OR Aspnethosting.co.uk’S SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY Aspnethosting.co.uk OR Aspnethosting.co.uk’S REPRESENTATIVES, OR UNDER ANY OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT PAID BY THE CUSTOMER FOR THE SERVICES WHICH GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR TO THE DATE THE DAMAGE OR LOSS OCCURRED OR THE CAUSE OF ACTION AROSE.

Modifications

Aspnethosting.co.uk may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with Aspnethosting.co.uk’s services. Certain changes to Aspnethosting.co.uk’s services may affect the operation of customers’ personalized applications and content. Each customer is solely responsible, and Aspnethosting.co.uk is not liable, for any and all such personalized applications and content, except as expressly agreed to by Aspnethosting.co.uk.

Backup of Data

Aspnethosting.co.uk provide 100% backups of all services including websites, databases & email. We always recommend you also make your own backups. Restores can be made from your own backups. If you require a restore from our vault this can be done for a cost. Information on this cost can be found in General Information section of our Knowledgebase in our support area.

Third Party Licenses

Aspnethosting.co.uk makes a reasonable effort to provide customers with technologies, developments, and innovations (collectively “Technologies”), part of which may be licensed, or co-branded, from or by, third party entities. However, Aspnethosting.co.uk makes NO warranty of any kind, either express or implied, regarding the quality, accuracy, reliability, validity, or continued existence of any or all aspects of such Technologies. Moreover, Aspnethosting.co.uk specifically disclaims all warranties of merchantability and and fitness for a particular purpose for such Technologies. Furthermore, no customer will hold Aspnethosting.co.uk liable in any way for the revocation of any license, which has been licensed to Aspnethosting.co.uk. The use of the Technologies obtained from or through Aspnethosting.co.uk, or any other referred third party, whether directly or indirectly, is at the sole risk of customers.

Non-Aspnethosting.co.uk Products

Any mention of non-Aspnethosting.co.uk products by Aspnethosting.co.uk, its employees, or any third party entity related to Aspnethosting.co.uk is for information purposes only and does not constitute an endorsement or recommendation by Aspnethosting.co.uk. Aspnethosting.co.uk disclaims any and all liabilities for any representation or warranty made by the vendors of such non-Aspnethosting.co.uk products or services.

Intellectual Property

Customers will not, without Aspnethosting.co.uk’s express written consent, copy, reproduce, republish, or otherwise use any material, in whole or in part, that is located on Aspnethosting.co.uk’s web site, and customers will not use any of Aspnethosting.co.uk’s trademarks, service marks, copyrighted materials, or other intellectual property without Aspnethosting.co.uk’s express written consent. Customers will not, in any way, misrepresent their relationship with Aspnethosting.co.uk, attempt to pass themselves off as Aspnethosting.co.uk, or claim that customers are Aspnethosting.co.uk.

Assignment

Customers may not assign or delegate their rights or obligations under the AUP or other agreement for Aspnethosting.co.uk’s services, either in whole or in part, without the prior written consent of Aspnethosting.co.uk.

Server Timezone

Aspnethosting.co.uk servers time zone is set to UK GMT.

Databases

Aspnethosting.co.uk has the right to suspend or remove any databases that cause issues and downtime to any of our servers, large databases that require allot of user connections can be hosted on a dedicated or VPS machine.

Governing Law and Severability

The AUP, and any other agreement for Aspnethosting.co.uk services, will be governed by and construed in accordance with the laws of the United Kingdom without reference to its conflicts of laws principles. Any litigation or arbitration between a customer and Aspnethosting.co.uk will take place in UK, and the customer will consent to personal jurisdiction and venue in that jurisdiction. If any provision or portion of the AUP or other Aspnethosting.co.uk agreement is found by a court of competent jurisdiction to be unenforceable for any reason, the remainder of the AUP or the agreement will continue in full force and effect.

Waiver and Amendment

Any waiver, modification, or amendment of any provision of the AUP or other agreement for Aspnethosting.co.uk services, initiated by a customer, will be effective only if accepted in writing and signed by an authorized representative of Aspnethosting.co.uk.

Independent Contractors

Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between Aspnethosting.co.uk and its customers. Each of Aspnethosting.co.uk and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.

[III] All Customers Billing Policy

The following Terms of Use constitute Aspnethosting.co.uk’s Billing Policy and apply to ALL Aspnethosting.co.uk customers:

Payments

All charges are shown in GBP. We accept Credit card (VISA, MasterCard, Switch, Solo, Electron, Maestro, Delta). All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Aspnethosting.co.uk your credit card information, you authorize Aspnethosting.co.uk to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Aspnethosting.co.uk’s Billing Policy in the AUP. You are responsible for directly updating, or notifying Aspnethosting.co.uk, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date. Accounts that are seven (7) days past due will be automatically suspended. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney’s fees, court costs, and collection agency fees.

Late Fee’s

If an account is not paid by its due date. A late fee of 5% will be added to the invoice.

Billing Cycles (Terms)

The Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal. Additional items are non-refundable.

Account Renewals

In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan’s Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Aspnethosting.co.uk does not mail paper invoices or statements. Statements can be viewed and printed using our online billing system.

Fees

A £25.00 chargeback fee will be assessed for each credit card chargeback received by Aspnethosting.co.uk.

Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a £29.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.

Cancellations

Hosting plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Aspnethosting.co.uk’s Support Desk Team. Aspnethosting.co.uk’s customer service representatives will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Cancellation requests must be received by Aspnethosting.co.uk a minimum of thirty (14) days prior to the end of your Billing Cycle for dedicated server plans or VPS server plans, and a minimum of ten (5) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by Aspnethosting.co.uk. Aspnethosting.co.uk is unable to cancel your account effective for a future date. Aspnethosting.co.uk will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Aspnethosting.co.uk as soon as possible.

Aspnethosting.co.uk does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to Aspnethosting.co.uk’s services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Aspnethosting.co.uk reserves the right to cancel any account, at any time, without notice, for any reason Aspnethosting.co.uk considers appropriate.

Credit Card Disputes/Chargebacks

Aspnethosting.co.uk has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Aspnethosting.co.uk’s discretion.

Billing/Price Changes

Aspnethosting.co.uk’s policies and prices are subject to change with full notice. Any price changes become effective in the next billing cycle, we will notify you via email of this price change prior to the cost being edited.

Money Back Guarantee

Aspnethosting.co.uk’s Give all our customers a 7 day money back guarantee on both windows and linux shared hosting and reseller hosting. All other products do not include a money back guarantee. All refunds are prorated. If a free domain name was included with your hosting, then £15 will be kept back from the refund to cover the costs.

Affiliate Program

All Affiliate payments are made soon as you reach £100 You can not claim commission on your own signups and orders.

Free Domain Names

If your hosting plan came with a free domain name, then the domain names are fully registered to the user the same way as it would be if the domain name was purchased. The domain name can not be transferred away from Aspnethosting.co.uk for the first 12 months. Free domain names TLDs are restricted to .com, .net, .org, .biz, .info, .co.uk, .org.uk, .me.uk.

.UK domain name registration

By accepting our terms & conditions you are also accepting the terms & conditions specified by Nominet,

Privacy

admin — Fri, 25 Dec 2009 23:00:49 +0000

privacy policy

This Privacy Policy describes the information we collect from you, what we do with the information, and our information security practices. If you have any questions about our Privacy Policy, please contactВ abuse@aspnethosting.co.ukВ .

Information

When you sign up for our service, we will ask you to provide contact information such as your name, address, telephone numbers, e-mail addresses, and payment information such as credit card number and expiration date.

We may ask you to complete user surveys, and to provide certain demographic information, such as age, gender, special interests, etc. You do not have to provide this type of information to use our service if you do not want to.

If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.

When you visit our Web site we will capture your IP Address, time of and duration of visit, and time and duration of the pages on our Web site that you view. We may tie this information to the personally identifiable information we have about you.

We will also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See “What is a Cookie” below. We may tie this cookie to the personally identifiable information we have about you.

If we send you an e-mail, we may include a marker that will allow to identify e-mail that is opened and viewed.

Use of Personally Identifiable Information

We will use your personally identifiable information only as follows:

For payment purposes and to provide customer support;.

To announce special offers or provide other information from time to time via e-mail. We may also send e-mail announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail.

To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our Web site and customize your visit.

We will not provide any personally identifiable information about you to any other person other than:

a law enforcement or regulatory agency at their request;

a person or company who acquires our business;

third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;

To our subsidiaries and affiliates; or

As otherwise needed to protect or enforce or rights or the rights of others.

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Use of Non-Personally Identifiable Information

We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

What is a Cookie

A “cookie” is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.

Security of Your Information

We store your personally identifiable information and payment information. Every transaction is securely encrypted and sent over the network using an SSL Certification by the world’s leader GeoTrust. Personal information is then stored iwthin a secured database on our server that is only accessible via authorized personal, and all information is encrypted by the higest level of encryption possible. You can rest assure that your information is save with ,span>aspnethosting.co.uk.

Children’s Privacy

Our service is not available to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13.

Privacy Policy

admin — Tue, 22 Dec 2009 21:24:06 +0000

Information

If you contact us for customer support, we may also ask you for information about your operating system, software and other technical matters.

We will also place a cookie that will identify you to us as a repeat visitor or a customer when you visit our Web site. See вЂњWhat is a CookieвЂќ below. We may tie this cookie to the personally identifiable information we have about you.

[If we send you an e-mail, we may include a marker that will allow to identify e-mail that is opened and viewed.]

Use of Personally Identifiable Information

We will use your personally identifiable information only as follows:
For payment purposes and to provide customer support;.
To announce special offers or provide other information from time to time via e-mail. We may also send e-mail announcing special offers by our third parties, but we will not provide the third parties with your e-mail address or other personally identifiable information. If you do not wish to receive these e-mails, you may opt out of future e-mails at any time by following the instructions included in the e-mail.
To improve our service and the marketing of our service. For example, we may use the information we gather from user surveys, demographic data, and web site visits to help us improve or target our Web site and customize your visit.
We will not provide any personally identifiable information about you to any other person other than:

a law enforcement or regulatory agency at their request;
a person or company who acquires our business;
third parties who perform services on our behalf (such as payment processing), subject to the third party agreeing with us that it will keep your personally identifiable information confidential;
To our subsidiaries and affiliates.
As otherwise needed to protect or enforce or rights or the rights of others.

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Use of Non-Personally Identifiable Information

We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.

What is a Cookie

A вЂњcookieвЂќ is an alphanumeric identifier that is unique to your browser. The cookie will identify your browser to us when you visit our web site so that we may customize your visit.

Security of Your Information

We store your personally identifiable information and payment information using 128-bit SSL Encryption through an encrypted Datatabase

ChildrenвЂ™s Privacy

Our service is not available to children under the age of 13, and we will not intentionally maintain information about anyone under the age of 13.